Service

Our company has entrusted the management of payments, shipments and customer care to the company Strategy.
For this reason, the term "STRATEGY" that we have authorized to manage orders may appear on sales documents.

Terms of Use

Information on order and shipping status
For each shipment, the customer receives the tracking relating to the shipment of his order through his email indicated in the order phase, through which he can check on the website of the courier / carrier used, or via the call center of the same, the status of the shipment of his order.

Cancel or modify an order
To modify or cancel an order already submitted, it is necessary to promptly contact STRATEGY by email at ecommerce@retalco.com ALWAYS indicating the reference order number.

Copies of documents (invoices, delivery notes, etc) and registry adjustments
To request copies of documents (invoices, delivery notes, etc ...) or registry adjustments, the customer can contact STRATEGY by email at ecommerce@retalco.com remembering to ALWAYS indicate the type and number of the document for which the copy or correction is requested.

Product warranty
All products marketed by STRATEGY are covered by the manufacturer's conventional warranty.

Tips
Recommendations for the site or reports of problems encountered while browsing? Write to ecommerce@retalco.com

Information on invoices, transfers and returns
To contact the administrative service, the customer can contact STRATEGY by email at ecommerce@retalco.com remembering to ALWAYS indicate the reference order number or the document or invoice number for which you request information.

Addresses
Retalco
225 E 86th Street - 10028 New York
NY - USA

PAYMENTS

Purchases made on this portal are safe and guaranteed and can be made in the following ways:
- Payment by credit card
- Payment by bank transfer in advance
- Payment with Paypal

Payment by advance bank transfer
In case of payment by advance bank transfer, the order will be managed only after receiving confirmation of the credit from the bank.
Payment must be made within 3 days from the date of the order. Beyond this deadline, the order will be automatically canceled. The reason for the bank transfer must necessarily include the order number, order date and customer's name and surname.
The availability of the products is to be evaluated only from the moment of the accreditation

Payment by credit card
In cases of purchase of goods with credit card payment method, (at the same time as the conclusion of the order transaction), the reference banking institution will authorize the debit of the amount relating to the purchase made. In case of cancellation of the order both by the customer and in the case of non-acceptance of the contract by STRATEGY, the cancellation of the transaction and the cancellation of the amount committed will be requested by STRATEGY. The release times depend exclusively on the banking system. Once the STRATEGY transaction has been canceled, in no case can it be held responsible for delays and / or damages caused by the banking system.
STRATEGY reserves the right to request additional information from the customer or to send copies of documents proving the ownership of the card used. If the customer does not provide such information and / or copies, STRATEGY reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card, STRATEGY is able to know personal information relating to the owner of the same, as the information is transmitted directly to the site of the banking institution that manages the transaction, a protected site.

Payment with Paypal
By selecting the PayPal payment type, you will be redirected to a page on the PayPal site where you will enter your email address and password and make the payment.
Your financial data will not be shared with STRATEGY but will be managed directly by PayPal.
In the event of cancellation of the order or non-acceptance by STRATEGY, the amount will be refunded to your PayPal account. STRATEGY will not be responsible for delays and / or damages caused during the reimbursement phase.

SHIPMENTS

Cost of Transportation
The cost of transport will be calculated by the system based on the weight of the items ordered.
Shipping costs do not include any customs duties and local taxes.

Delivery time
The delivery times of the goods ordered vary in consideration of the order placed by the customer (e.g. if the goods are available from the manufacturer) and the delivery methods chosen by the same. The times indicated for the delivery terms are purely indicative and are in no way binding for the STRATEGY Company.
Here is the calculation that we apply: Availability + Shipping Times = Total Delivery Time
STRATEGY uses the couriers / carriers that offer the best service / cost ratio for the destination concerned: this allows us to offer customers the best combination of shipping service and the cost of the same.
Attention: Since some products are handmade, these may not be available when ordering. In this case you will be notified on the expected delivery date and you can decide whether to confirm the order or request cancellation.

Goods reception
Upon delivery of the goods, the customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document
- that the packaging is intact and not altered even in the closing tapes
In the event of tampering and / or breakages, the customer must immediately contest the shipment and / or delivery by affixing the writing "RESERVE OF CONTROL OF GOODS FOR ....." (indicate the reason) on the delivery document received by the courier or other operator.
The customer must subsequently report any damage within 3 days of receipt of the goods in the manner provided by the operator who made the shipment.
In the event that the shipment of the order is returned to STRATEGY by the courier / carrier for the wrong address provided by the customer, or for finished stock in the courier / carrier's warehouses, or for any other reason attributable to the negligence of the customer, a new shipment will be possible upon advance payment of the same through a link that will be provided to the customer at the moment, or alternatively by bank transfer or paypal.
In no case will it be possible to make deliveries by appointment, at set times or days.

Checking the status of shipments
It is possible to follow the status of any shipment online thanks to the tracking code that the system sends to the customer's email once the shipment has started, and which contains information on the carrier used, the shipping code and instructions on how to track your shipment.

RIGHT OF WITHDRAWAL

The right of withdrawal is regulated by law and the customer-consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a VAT reference ) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send STRATEGY a communication by registered letter within 10 working days from the date of delivery of the goods.
Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.

Withdrawal procedure
The right of withdrawal is however subject to the following conditions:
The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.);
The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
STRATEGY does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.

Return of goods
Without prejudice to any restoration costs for damages ascertained to the original packaging, STRATEGY will refund the customer the full amount already paid for the product, within 14 days from the return of the goods, by reversing the amount charged on the Credit Card or by bank transfer.In the latter case, the customer will promptly provide the bank details on which to obtain the refund (customer's IBAN code).

When the right of withdrawal lapses
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in STRATEGY cases you find:
- Even partial use of the goods and any consumables;
- The lack of the external packaging and / or the original internal packaging;
- The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
- Damage to the product for reasons other than its transport;

Customers who purchase with a VAT number cannot exercise the right of withdrawal

PRIVACY DISCLAIMER

Pursuant to articles 12, 13 and 14 of EU Regulation no. 679/2016 and art. 13 of Legislative Decree no. 196/2003

With this information, we inform you that the personal data (the "Personal Data") that you will send to this website (the "Site") to make online purchases, to receive newsletters, for information, reservations or assistance, will be treated with loyalty and fairness, in compliance with the provisions of the regulation of the EU Regulation n. 679/2016 ("GDPR") and Legislative Decree 196/03 ("Code").
Strategy, Data Controller, informs you that the personal data you provide may be processed that consist of their collection, registration, organization, storage, processing, and communication for the purposes subsequently described in compliance with the aforementioned legislation and the duties of confidentiality which inspires our business. Since our site operates and is hosted on Italian territory, the information and data concerning the users of the site will be processed by Strategy in accordance with Italian legislation and EU Regulation no. 679/2016.

1. Purpose

Online shopping.
The acquisition of Personal Data is necessary in order to execute the contract entered into by the user and, for this purpose, registration on the site is necessary, in the manner indicated. Failure to provide the requested Personal Data will not allow you to proceed with the purchase of the products.
Newsletter and direct marketing
With your explicit consent, your Personal Data may be processed for the sending by e-mail of informative, promotional and / or advertising material relating to Strategy products and services. The provision of personal data for this purpose is optional: in the absence, you can certainly visit the site and proceed to make online purchases.
Assistance, information and reservations
For the purpose of assistance and information to consumers, as well as to proceed to any telephone or telematic reservations at the Strategy, the user can contact the Owner through the telephone numbers and e-mail addresses published on the site. Any data provided will be used and / or communicated to third parties for the sole purpose of providing assistance to the consumer.

2. Treatment

The data processing will be carried out through paper, electronic and IT media, through the use of appropriate security measures to preserve their integrity and confidentiality.
In the case of online purchases, the data will be kept for a time connected to the execution of the contract and the fulfillment of legal obligations and for a subsequent period not exceeding 1 year from the latter. In the event of consumer consent to send newsletters or other direct marketing activities, the data will be kept by the data controller, without prejudice to the possibility of the interested parties to exercise their rights (see below). In the case of requests for assistance, information or reservations, the data will be processed for the time necessary for the assistance requested.
The Data Controller is Strategy, with registered office in Florence, Piazza Indipendenza, 13, and can also be contacted by email at ecommerce@retalco.com, in order to exercise their rights under the European Regulation n.679 / 2016 and the Italian legislation on the protection of personal data.
Our company relies on the management of the website, including the newsletter service and on-line purchases, of the company Strategy, based in Florence, Piazza Indipendenza, 13. In addition, the Data Controller may avail himself, for application reasons , functional and technological, as well as for the identification and shipment of products, of additional third party companies appointed as Data Processors pursuant to art. 28 of Regulation (EU) 2016/679, the list of which can be requested by making a formal request to the Data Controller.

3. Scope of data communication

In the case of online purchases, your Personal Data will be processed exclusively for purposes related to the execution of the contract, and for this purpose they may be disclosed to third-party companies and / or competent public bodies.
In case of consent to direct marketing activities and / or registration to the newsletter service, your Personal Data will be processed by Strategy for communications of informative, promotional and / or advertising material relating to products and services.
In the event that the user decides to provide their data by telephone or telematics for assistance, information or to make reservations, the data provided may be disclosed to third parties for the sole purpose of providing assistance and support to the consumer.

4. Exercise of the rights by the interested party

In relation to the above, we inform you that pursuant to art. 13, par. 2, and 14, par. 2, of the European Regulation n. 679/2016, you have the right to request Strategy access to personal data and the correction or cancellation of the same or the limitation of the treatments that concern you or to oppose their treatment, in addition to the right to the portability of the personal data provided ; has the right to withdraw consent at any time without prejudice to the lawfulness of the treatment based on the consent given before the revocation; has the right to have confirmation of the existence or not of the data concerning you, cancellation, transformation into anonymous form and blocking of data processed in violation of the law, updating, rectification or integration of data, obtaining a certificate that the operations described have been brought to the attention of those to whom the data have been communicated or disseminated. We inform you that it is your right to lodge a complaint with a supervisory authority.
If the interested party wishes to exercise the rights described above and better specified in the articles 15 ss. of EU Regulation 679/2016, you can contact the Data Controller by sending an email to ecommerce@retalco.com

5. Consent

Consent can only be given by capable individuals who can validly dispose of it and, in any case, by those who have reached at least 16 years of age (see art.8 European Regulation n. 679/2016). Notwithstanding that the Data Controller will make every reasonable effort to erase the Personal Data that may be provided by persons under 16 years of age, the Data Controller reminds parents or subjects exercising parental authority that it is their unavoidable responsibility to carefully monitor the behavior in network of minors and guide them in their browsing experience on the internet. For any reports or requests for deletion of data fraudulently or mendaciously shared by the minor of 16 years, parents or parental authority operators are invited to contact the Data Controller.

6. Cookies Policy

This Cookie Policy, drafted in compliance with the provisions of Provision 229/2014 of the Guarantor for the Protection of Personal Data, forms an integral part of the Privacy Policy.
The user can express his consent to the use of cookies by continuing to browse the site, or by scrolling, clicking on one of the internal links of the pages of the site, or by clicking on the "x" button or in any case to close the banner of the brief information visible at every first access on the Site.

What is a cookie
A cookie is a text string that the visited site sends to the user (generally to the browser) for various purposes. According to the directives of the privacy guarantor, cookies can be divided into technical and profiling ones.
The first category includes cookies sent by the site itself for purposes strictly related to navigation. These can be navigation or session cookies, which guarantee normal navigation and use of the site, or analytics cookies, which are used to collect aggregate information on the number of users or how they visit the website, or functionality cookies. , used to improve the vision of the site according to certain criteria (for example the language).
For this type of cookie, prior consent from the user to their installation is not required, nor is communication to the privacy guarantor required, but this information must be formulated.
The second category includes the cookies used for the purpose of profiling the user in order to provide him with targeted advertising based on his browsing habits.

Who sends the cookies
Cookies can be sent from the site itself or from third party services to which the site relies.